Shipping policy

Shipping Policy — Unchained Coffee

Last updated: February 9, 2026

Fresh coffee doesn’t wait—and neither do we. Here’s how shipping works at Unchained Coffee.

1) Where we ship

We currently ship within the United States.

If you’re outside the U.S. and want Unchained shipped to you, email us and we’ll tell you what’s possible.

Contact: fabiogaitan@unchainedcoffee.com

2) Free shipping

Free Standard Shipping is available on U.S. orders starting now.
Any expedited options (when available) will be shown at checkout with the applicable cost.

3) Processing time

Orders are processed in 1–3 business days (Monday–Friday, excluding holidays).
During launches, limited drops, or high-volume periods, processing may take a bit longer.

4) Shipping methods & estimated delivery times

Delivery estimates begin after your order ships (not when it’s placed):

  • Standard Shipping (Free): 3–7 business days

  • Expedited Shipping (if available): 2–3 business days

Delivery times are estimates and may vary by carrier, weather, and destination.

5) Order tracking

When your order ships, you’ll receive a shipping confirmation email with a tracking number.

If you don’t see it, check spam/junk, then email fabiogaitan@unchainedcoffee.com with your order number.

6) Address accuracy & undeliverable packages

Please confirm your address at checkout. If a package is returned due to an incorrect/incomplete address, refusal, or failed delivery attempt:

  • We can reship it (additional shipping fees may apply), or

  • We can issue a refund for eligible items minus any shipping/handling costs (if applicable).

Unchained Coffee isn’t responsible for packages delivered to an address entered incorrectly at checkout.

7) Lost, delayed, or missing packages

Once a package is handed to the carrier, delivery timelines and scan updates are controlled by the carrier.

If tracking shows:

  • Delivered but you can’t find it: check mailbox/locker, building reception, and neighbors, then contact us within 7 days of the delivery scan.

  • Delayed / no movement: contact us and we’ll help start a carrier inquiry.

Email: fabiogaitan@unchainedcoffee.com (include order + tracking number)

8) Damaged shipments

If your order arrives damaged, email us within 48 hours of delivery with:

  • Order number

  • Photos of the shipping box + the product

We’ll review and make it right (replacement or store credit, depending on the situation).

9) PO Boxes & APO/FPO

We may ship to PO Boxes or APO/FPO depending on carrier availability. Expedited shipping may not be available for these addresses.

10) Questions

Email us anytime: fabiogaitan@unchainedcoffee.com