Shipping policy

Every bag is roasted to order. We roast every Monday and Thursday in New Jersey and ship the next day. Here's exactly how shipping works.

UNCHAINED COFFEESHIPPING
The short version
Ships fromNew Jersey
Ships toUnited States
Roast daysMonday and Thursday
ShipsThe day after roasting
Delivery3–7 business days
Orders under $70$6.90
Orders $70 to $100$4.90
Orders over $100Free
SubscriptionsShipping included

Last updated: October 6, 2026

When your order ships

We don't roast ahead and store bags on a shelf. We roast every Monday and Thursday, and your coffee goes into the next roast after you order. It ships the day after roasting, so every order ships within 4 business days of being placed, and usually sooner. If a roast day falls on a U.S. federal holiday, we roast the next business day.

Shipping costs

Shipping within the United States costs $6.90 on orders under $70 and $4.90 on orders from $70 to $100. Orders over $100 ship free. The exact cost is always shown at checkout before you pay.

Delivery times

Once your order ships, standard delivery takes 3 to 7 business days, depending on your location. Delivery times are carrier estimates and can be affected by weather or carrier delays.

Subscriptions

Shipping is included in every subscription box: Flight, Duo and Full. Each box is roasted on the next roast day after you're billed and ships the day after.

If we can't ship on time

If we ever can't ship your order within the time stated above, we'll email you before that time runs out with a new ship date. You can then choose to wait or cancel your order for a full refund. Refunds go back to your original payment method within 7 business days.

Tracking

When your order ships, you'll receive an email with your tracking number. If you don't see it, check your spam folder, then contact us with your order number.

Address errors and returned packages

Please double-check your address at checkout. If a package comes back to us because of an incorrect address, a refused delivery or a failed delivery attempt, we can reship it (an additional shipping charge may apply) or refund the coffee minus the original shipping cost.

Lost or missing packages

If tracking shows your package as delivered but you can't find it, check your mailbox, building reception and neighbors, then contact us within 7 days of the delivery scan. If tracking stops moving, contact us and we'll open a claim with the carrier.

Damaged orders

If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the box and the bag. We'll send a replacement or a full refund, your choice.

PO Boxes and APO/FPO

We can ship to PO Boxes and APO/FPO addresses when the carrier allows it. Delivery to these addresses may take longer.

Questions

Write to us at fabiogaitan@unchainedcoffee.com or through our contact page. Every message is answered by Fabio within one business day.